Terms of Use

Description of the Patio of Fez: We strive to describe the guesthouse and bed and as accurately as possible. Photographs of the rooms are their homes, but they are not contractual. The Patio de Fez could not be held responsible for a modification of the leased property or the environment. Maintenance: During periods of rent, staff performs daily cleaning of rooms (bed + household). Sleeps: She is 2 persons per room. It is possible to add an extra bed (children, babies ...) on request at the time of booking and subject to a surcharge to be paid directly on site. Animals For health reasons, access to animals is not accepted. Rates: The price of each room is expressed in Euros for 2 people per night. It includes room and breakfast. To be paid on site, in addition: - Child's bed or cot (under 10): Free - Extra bed adult or child 10 + years: 25 € / night - Duty to promote tourism and accommodation (Rates may vary in, approximately 3.80 € / person / night) - Transfer airport / Riad (round trip: 400 dhrs, about 35 €) - All meals, sightseeing ... Costs: Meals (except breakfast), transportation costs, extra bed ... are not included in the daily cost. They are optional and must be resolved on the spot, in cash or by credit card. Special requests are always forwarded to the hotel staff, which attempts to reflect the extent of its possibilities. However, these wishes are not considered part of the lease, there is no guarantee as to their compliance. Booking Procedure and Regulation: We offer you the possibility of reserving your on-line room. The complete payment will be made upon your arrival on-site (CB or sorts) having received your request of reservation, you receive by return the confirmation of reservation with the dates of the stay (the beginning and the end), and the total amount of the stay except complementary services. We contact you then to define with you the modalities of stay. Arrival and departure: You must present yourself in being provided with your voucher (invoice) on the day of arrival. The outputs are in Room 12 on the day of your departure. Cancellation: - If canceled early (> 7 days prior to arrival) the hotel does not charge on your credit card. - If canceled or modified 7 days prior to arrival, the hotel will charge the credit card provided 100% of the first night. - In case of late cancellations (<7 days) or no show the hotel will charge the total amount of the reservation on your credit card. Change: In case of modification of the contract by the Patio de Fès involuntary due to degradation of the property before the lease period, the tenant would be offered other rooms of similar category or higher depending on availability yet. In the case where the tenant would prefer to cancel his reservation, it would be reimbursed amounts paid but could not claim any other compensation. Claims: All claims or discrepancies must be reported to our team who will strive to find a suitable solution within a reasonable time (24h). The loss, theft or accident, the tenant is required to insure against the risks inherent in the occupation of a dwelling that is, theft, loss or damage to personal items. The Patio de Fez disclaims any liability for accidents that may occur to the tenant and his property during the stay. Information on suggested activities: they are the result of information supplied by the tourist offices. It is given for information only and can not be regarded as contractual in that certain equipment and / or benefits may be modified during the season. Indeed, it may happen that certain activities are not implemented, do not work or are closed.